Frequently Asked Questions

Choose your item, select any required options and add it to your basket. When you are ready, proceed to our secure checkout to enter your delivery and payment details. You will receive an order confirmation by email once your order has been placed successfully.

The payment methods currently available will be displayed at checkout. All payments are processed securely, and LKT Sport does not store your complete card details.

Please check your spam, junk and promotions folders first. Also check that the email address supplied at checkout was correct. If you still cannot find the confirmation, email email@lktsport.com with your full name and delivery address so we can locate your order.

Orders are sent for processing quickly, so please contact us immediately at email@lktsport.com. We will try to help, but changes or cancellations cannot be guaranteed once processing has begun. Made-to-order or personalised items may not be cancellable after production starts.

Contact us as soon as possible after ordering. For security reasons, we cannot guarantee an address change after an order has entered processing or been dispatched. Please check all delivery details carefully before completing checkout.

Orders placed before 6am Monday to Friday are normally dispatched the same working day. Orders placed after the cut-off, at weekends or on UK public holidays will normally be processed on the next working day.

Products made or printed to order may take longer. Any additional production time will be shown in the product description.

Estimated transit times after dispatch are:

• United Kingdom: approximately 1–5 working days
• Available international destinations: times vary by country and service

These are estimates, not guarantees. Public holidays, peak periods, customs checks and courier disruption can cause delays.

When tracking is available, your dispatch email will contain the tracking number or link. It may take a short time for the courier's tracking system to show its first update.

Items may be stored or produced at different locations, so parts of an order can be dispatched separately. You will not be charged additional delivery costs when we split an order.

Please check around your property, any nominated safe place, with neighbours and—if delivered to work—with reception or colleagues. Couriers occasionally mark parcels as delivered shortly before arrival, so please allow up to 24 hours. If it is still missing, contact us with your order number and tracking details. Lost-parcel enquiries should be made within 30 days of the stated delivery date.

The courier may leave the parcel in a safe place, deliver it to a neighbour or leave instructions for redelivery or collection. Please follow the tracking information or contact the courier directly using your tracking number.

First check your dispatch emails, as the remaining item may be arriving separately or may have been refunded if unavailable. If the item is still unaccounted for, contact us within seven days of delivery and include your order number and the name of the missing item.

Please notify us within 14 days if you wish to return an eligible item. It must be unused, in its original condition and, where applicable, in its original packaging. Some items—including personalised, made-to-order, hygiene-sensitive and digital products—may not be returnable unless faulty.

Email us before sending anything back. Full conditions are available in our Refund Policy.

Email email@lktsport.com with your order number, the item you wish to return and the reason. Please wait for return instructions before posting the item. Unless an item is faulty or incorrect, the customer is normally responsible for return postage. We recommend using a tracked service and retaining proof of postage.

We will email you after the return has been received and inspected. Approved refunds are issued to the original payment method. Your bank or card provider may then need several working days to show the funds in your account.

Please contact us as soon as possible and include:

• Your order number
• The name of the affected item
• A clear description of the problem
• Photographs of the item and, if damaged in transit, the packaging

Please do not return the item until our team provides instructions.

Email us with your order number, the item ordered, the item received and a clear photograph. Once verified, we will explain the next steps and work to resolve the problem promptly.

Products described as “officially licensed” on their product page are genuine licensed merchandise. Please check the individual description for licensing information and product specifications.

Please use the size information shown on the individual product page before ordering. Sizing can vary between brands and manufacturers. If you need help before purchasing, contact us with the product name or link.

We make every effort to show products accurately, but colours may vary slightly because of screen settings, lighting and manufacturing differences.

Some items are restocked, while limited or seasonal products may not return. Check the product page regularly or contact us if you would like information about a particular item.

If gift cards are currently available, you can find them through the website menu or search. Gift cards are delivered electronically and are generally non-refundable.

International availability can change. Enter your delivery address at checkout to see whether we currently ship to your country and which services are available. If no delivery option appears, we are unable to accept an order for that destination at present.

Orders delivered outside the UK may be subject to import duty, tax or customs-handling fees charged by the destination country. These charges are not included in the checkout total and are the customer's responsibility. As rules vary, please contact your local customs authority before ordering if you are unsure.

If a parcel is refused and returned to us, any refund will be assessed after it arrives. Original delivery costs, return costs and carrier or handling charges may be deducted where permitted. Please review local import costs before placing an international order.